My Professional Profile

ROSELYN O. MADAYAG
roselynm1023@yahoo.com


Career Objective: To obtain a position or a career in your company that will allow me to impart my knowledge, skills, talents and experiences in helping the company attain its overall objective of customer satisfaction and global competitiveness.

Summary: A self-driven professional with excellent communication organization and coordination skills. Knowledgeable in managing time and resources in order to accomplish set of goals both in personal and professional aspect.

Professional Experiences:

September 2005 – present
Maintenance and Audit Officer for Franchise Operations - MTC Academy Inc.
Job Description:

Act as Officer-in-Charge for Franchise Operations Group consisting of
several team members.
Resolves critical problem encountered by branches with proper
consultation with the General Manager and Franchise Operations Manager.
Strictly implements policies and guidelines to all franchise branches.
Conducts spot audit to branches in operation when necessary.
Serves as the central point person to coordinate with matters pertaining to
branch operations.
Member of a marketing team that conceptualizes marketing and
advertising activities to generate network wide enrollees for medical transcription course.
Act as collection officer that monitors and follows up service fee payment
of franchise branches.
Monitor daily requests of branches in operation and forward it to
respective department heads for action.
Coordinate with franchise owners about the status of their requests
covering the entire operation of the school.
Organize special events of the academe such as faculty assembly,
annual quiz bee, regular monthly franchisee meeting and other company events as part of special project.
Prepare minutes of each meeting for dissemination to all branches.
Act as project coordinator on special projects assigned by General
Manager and President of the company.
Responsible in monitoring status of new branches on set up from day
zero to day 1 of operations including submission of pertinent government requirements, pre set-up procedures and other matters related to school set–up.
Act as admin officer who documents, files and retrieve all correspondence
and documentations necessary for business operations.

September 2004 – September 2005
Account Executive - The Islands Creative Media Advertising Inc.
Job Description:
Responsible in generating corporate accounts for the company’s
advertising business.
Conceptualizes marketing and sales strategies to generate corporate
accounts.
Handles sales inquiries. Act as receptionist to accommodate walk in
inquiries as well as phone in calls..
Make sales call to prospective clients.
Conduct sales presentation to prospective clients.

May 2004 – Present (Project Based)
Events Organizer / - MGB Excellance Services Company
Job Description:
Conceptualize events theme with concentration on wedding and other
functions.
Responsible in doing the over all coordination to all major players of the
event not limited suppliers and clients.
Responsible in outsourcing contacts to different suppliers.
Monitor all event schedules and activities.
Conduct sales calls to prospective clients.

September 2001- May 2004
Franchise Officer/Business Development Officer - Fransource Inc.
Job Description:
Responsible in creating sales and marketing strategies to penetrate the
market for franchise businesses.
Ensure assistance and consultation in setting up franchise businesses.
Establish business relationship with different suppliers.
Act as purchasing officer who evaluates supplier proposals, quotations
and product quality standards.
Serve as business consultant for individuals aspiring to be entrepreneurs.
Leads the team in participating trade events and exhibits.
Participate in a team effort of developing business systems for franchise.
Attend phone-in and walk-in inquiries to prospective franchise buyers.
Ensure that all questions of prospective buyers were answered
satisfactorily.

January 1999 - July 2001Marketing Assistant/ Customer Service Officer- NetSurfers Club Inc.
Job Description:
Responsible in internet subscribers' account management from phone in
sales inquiry to customer care.
Prepares sales presentation materials for the company's franchise business.
Conducts sales presentation to various would be entrepreneurs to offer franchising of internet company.
Serves as after sales service officer who make cold calls to subscribers after the internet subscription has been installed.
Act as project coordinator during special marketing events such as trade
fairs contract signing and other advertising activities.

Skills:

Exemplary analytical and problem-solving skills
Applying “out of the box” principle in making decisions.
Keen eye for detail and highly organized
Excellent in Records Management.
Excellent customer service skills
Hard working and has the willingness to learn
Excellent communication skills in oral and written English
Proficient in Microsoft Office Applications and Internet usage
Typing skills of 45 wpm with 98% accuracy

Educational Background:
College: Bachelor in Journalism
Polytechnic University of the Philippines
Sta. Mesa, Manila
May 1999

Secondary Education: Roosevelt College System
Lamuan, Marikina City
March 1995

Elementary Educations: Concepcion Elementary School
Concepcion, Marikina City
March 1991